Salesforce Consulting
Salesforce done right — by people who've built it, not just configured it. Architecture, implementation, and optimization for companies that demand more than a checkbox SI.
The Problem with Most Salesforce Implementations
Most Salesforce projects fail the same way. A partner scopes the deal, sends in a junior team, delivers something that technically works at go-live, and hands you a support contract. Six months later your reps aren't using it, your data is a mess, and you're wondering if you made a mistake buying Salesforce at all.
You didn't make a mistake. You hired the wrong partner.
Digital Mass is a different kind of Salesforce consulting firm; a tight team of certified architects, developers, and Salesforce specialists who don't hand off after scoping. We're in it from discovery through delivery, and we build things that your teams actually use.
What We Do
Strategy & Architecture
Before writing a line of code or clicking a checkbox, we understand your business. We map your processes, audit your current state, and design an architecture that reflects how you actually operate; not how Salesforce ships out of the box. Every engagement starts with clarity on what success looks like and how we'll measure it.
Implementation & Development
We deliver full-lifecycle implementations across the entire Salesforce Ecosystem. Our developers write real Apex, real LWC, and real integrations; not just point-and-click configuration dressed up as custom work.
Integration & Data
Salesforce is only as good as the data inside it. We connect your CRM to your ERP, data warehouse, marketing platforms, and legacy systems using MuleSoft and direct API integrations; so your team has a complete picture, not a partial one.
Org Health & Optimization
Inherited a problem org? We audit technical debt, clean up data models, refactor broken automations, and rebuild the foundation your team needs to move fast without breaking things.
Data Foundation
Your AI is only as good as your data: garbage in, garbage out. Data is the foundation of any CRM, and of every AI initiative built on top of it. We unify, clean, and govern your customer data with Data 360, so your reports tell the truth, your automations fire on facts, and your agents act on a trusted single source of truth instead of amplifying bad inputs.
Agentforce & AI
We design and deploy Agentforce autonomous agents grounded in your Salesforce data. Sales agents that qualify and follow up. Service agents that resolve Tier 1 cases without human involvement. Marketing agents that personalize at scale. The hybrid workforce is here; we build it.
Who We Work With
- Companies embarking on their first Salesforce deployment and want to get the architecture right the first time
- Organizations that implemented Salesforce but are struggling with adoption, data quality, or a platform that no longer matches how they operate
- Teams integrating Salesforce with complex enterprise tech stacks
- Businesses ready to unlock AI, automation, and Data 360 within Salesforce
- Executives who need a credible second opinion before committing to a large engagement
How We Engage
Every engagement begins with Sprint Zero; a structured 2, 3 week discovery phase where we audit your current state, map your processes, and produce a delivery roadmap with honest level-of-effort estimates. No surprises, no scope creep from ambiguous requirements.
From there, we deliver in focused sprints: building, testing, and iterating with your team; not disappearing for months and surfacing with a demo that misses the mark.
Technology We Work With
Sales Cloud · Service Cloud · Marketing Cloud · Data 360 · Revenue Cloud · Experience Cloud · MuleSoft · Agentforce · Einstein AI · Tableau · Slack · Apex · Lightning Web Components · Salesforce Flow · Shield Platform Encryption
Certifications
Our team holds certifications across Salesforce Architect, Developer, Administrator, Marketing Cloud, and MuleSoft tracks. Every engagement is led by a certified architect; not handed to a junior team after the deal is signed.
Digital Mass is the best consulting partner I have worked with in my 20+ years of working in the Salesforce ecosystem. They are approachable, knowledgeable, innovative, and fun. The last 10 months working with them have been a game-changer for our business and my team.
Digital Mass is a truly collaborative partner, working in the trenches with us on a variety of projects. Their expertise seems to know no bounds, and regardless of the hurdle we come across, Digital Mass is at the ready with recommendations on how to ultimately work to get us back on course, no matter the storm.
Working with Digital Mass has been great. The staff is very responsive and eager to understand and deliver value. We have two consultants who have become integral members of our Scrum teams. They have helped raise the skill level of our internal staff. I would highly recommend working with Digital Mass!
Jeff's attention to detail, technical expertise, and calm nature make working with him very pleasurable. Everybody internal who works with him loves him. I could give him 6 stars if that were an option. Keep up the good work, as we are going to need more help in the future.
They came up with creative solutions to problems we experienced and helped guide our team, who were mostly new to Marketing Cloud. As we got closer to the deadline, the team went above and beyond to make sure we were successful.
Overall, we had an excellent experience. Their senior solutions lead's technical knowledge and management of the project was the key factor that led to a successful engagement.
While we were still maturing in Salesforce ecosystem, Digital Mass helped us manage within budget and helped us design solutions which exceeded our expectations.
Digital Mass was a game-changer for my Salesforce CRM team when we faced some tight deadlines that felt almost impossible. They are willing to just target your company's immediate need with augmented staff. I highly recommend Digital Mass for their targeted, effective solutions.
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