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From the DM Blog
Salesforce, Solved
We embed directly with our clients to deliver clean, scalable architecture across every Salesforce cloud. From new implementations to legacy rescues, and everything in between.
Sales Cloud
Drive revenue with intelligent automation, custom objects, and architecture that scales with your growth.
Service Cloud
Deliver exceptional customer experiences that reduce resolution times through smart case management and knowledge bases.
Marketing Cloud
Create personalized, automated experiences across email, mobile, and social. Connect every touchpoint with data-driven marketing automation.
Data 360
Turn your customer data into actionable insights. Unify into a single source of truth and activate real-time intelligence across your Salesforce ecosystem.
MuleSoft
Connect systems and data across your entire tech stack. We architect integration layers that make everything work as one.
Agentforce
Deploy AI-powered agents that handle complex customer interactions autonomously, backed by your Salesforce data and business rules. The future of CX, today.
Snowflake
Unlock the full power of your data warehouse. We architect, integrate, and optimize Snowflake environments that connect seamlessly with your Salesforce stack.
Coming Soon
We succeed where
others
yield.
Our consultants write code. Real architects who build, not just advise.
Our proprietary approach cuts bloat, accelerates delivery, and reduces technical debt from day one.
Sales, Service, Marketing, Data 360, Revenue Cloud, MuleSoft, Agentforce, Tableau, Slack. The entire ecosystem.
We skip the fluff and exceed goals through grit and business acumen.
Real Client Transformations
Enterprise results, not enterprise timelines. See how we've helped organizations untangle complexity and unlock growth.
A Claims Intake Engine Built for the Way Payers Actually Receive Claims
A national health insurance carrier was losing its legacy claims platform on a deadline. Digital Mass designed a Service Cloud intake engine to triage and automatically adjudicate claims, giving examiners a faster surface for the cases that require human judgment.
From PDF to Pipeline: Automating RFP Response with Agentforce
A seven-figure RFP landed in a construction company's inbox. The old workflow took hours. We used Agentforce instead. One conversation, one file drop, one review: nine fields populated automatically.
Financial Services Cloud Implementation for a National Bank
One of the country's largest national banks had outgrown its Sales Cloud org. Digital Mass recommended and led a full migration to Financial Services Cloud, modernizing the relationship model, reducing code bloat, and integrating MuleSoft for the data management work.
Digital Mass is the best consulting partner I have worked with in my 20+ years of working in the Salesforce ecosystem. They are approachable, knowledgeable, innovative, and fun. The last 10 months working with them have been a game-changer for our business and my team.
Digital Mass is a truly collaborative partner, working in the trenches with us on a variety of projects. Their expertise seems to know no bounds, and regardless of the hurdle we come across, Digital Mass is at the ready with recommendations on how to ultimately work to get us back on course, no matter the storm.
Working with Digital Mass has been great. The staff is very responsive and eager to understand and deliver value. We have two consultants who have become integral members of our Scrum teams. They have helped raise the skill level of our internal staff. I would highly recommend working with Digital Mass!
Jeff's attention to detail, technical expertise, and calm nature make working with him very pleasurable. Everybody internal who works with him loves him. I could give him 6 stars if that were an option. Keep up the good work, as we are going to need more help in the future.
They came up with creative solutions to problems we experienced and helped guide our team, who were mostly new to Marketing Cloud. As we got closer to the deadline, the team went above and beyond to make sure we were successful.
Overall, we had an excellent experience. Their senior solutions lead's technical knowledge and management of the project was the key factor that led to a successful engagement.
While we were still maturing in Salesforce ecosystem, Digital Mass helped us manage within budget and helped us design solutions which exceeded our expectations.
Digital Mass was a game-changer for my Salesforce CRM team when we faced some tight deadlines that felt almost impossible. They are willing to just target your company's immediate need with augmented staff. I highly recommend Digital Mass for their targeted, effective solutions.