Service Cloud
DELIVER 1:1 CUSTOMER SERVICE
MANAGE EVERY SERVICE CHANNEL ON ONE PLATFORM
Customers are expecting responses faster than ever before on their preferred channel. Salesforce Service Cloud helps your team deliver exceptional, high-touch service with short wait times, and access to experts around the clock.
At Digital Mass, our Salesforce Service Cloud consultants work with your team to ensure that the platform is easy to use and helps them save time when delivering the optimal customer experience.
Digital Mass’, Minnesota-based Salesforce consultants offer a full range of services
that utilize best practices and modern Salesforce development.
Our Salesforce Service Cloud consultants will help you
Quickly view customer
history and interactions
history and interactions
Assign cases to the
best agent for the job
with AI recommendations
best agent for the job
with AI recommendations
Automate email responses
and task assignments
and task assignments
Send customer requests
directly to your team so
they can make a timely response
directly to your team so
they can make a timely response
Automate call logging
and one-click dialing in
the Service Console
and one-click dialing in
the Service Console
Automate task assignments
in a point-to-click interface
in a point-to-click interface
Service Cloud
DELIVER A NEW ERA OF SERVICE IN A HYPER-CONNECTED WORLD